PRIVACY POLICY

Last Updated: August 11, 2026

Laundry Valet respects your privacy and is committed to responsibly handling the personal information you provide when using our website, scheduling laundry service, communicating with us, or otherwise interacting with our services.

Laundry Valet is a laundry service operated by Crown Standard Cleaning, LLC. Throughout this Privacy Policy, “Laundry Valet,” “we,” “us,” and “our” refer to Crown Standard Cleaning, LLC in connection with its Laundry Valet services.

This Privacy Policy explains the information we may collect, how we use and disclose it, and the choices available to you regarding your information.

By accessing our website, creating an account, scheduling a pickup, placing an order, communicating with us, or otherwise using Laundry Valet, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information you provide directly to us, information necessary to perform Laundry Valet services, and certain information generated when you use our website or online ordering system.

Depending on how you interact with Laundry Valet, this may include:

• Name
• Email address
• Mobile telephone number
• Pickup and delivery address
• Billing information
• Account information
• Pickup and delivery instructions
• Gate codes or other access instructions you voluntarily provide
• Laundry preferences
• Detergent, fragrance, fabric-care, and other service preferences
• Selected services and add-ons
• Order history
• Transaction information
• Communications with Laundry Valet
• Customer-service inquiries
• Claims, concerns, and feedback
• Promotional and communication preferences
• Device and browser information
• IP address
• Website activity and usage information
• Cookies and similar technologies

We seek to collect information reasonably necessary to operate our services, fulfill orders, communicate with customers, maintain and improve our business, protect our services, and comply with applicable legal obligations.

2. LAUNDRY SERVICE INFORMATION

Because Laundry Valet provides pickup and delivery laundry services, customers may provide information specifically related to the handling of their laundry and completion of an order.

This may include:

• Pickup and delivery preferences;
• Access or location instructions;
• Detergent preferences;
• Free & Clear selections;
• Fragrance preferences;
• Fabric-softener preferences;
• Laundry-care instructions;
• Hang Dry instructions;
• Stain Treatment requests;
• Heavy Soil information;
• Extra Rinse selections;
• Sanitizer or odor-treatment selections;
• Express Service requests; and
• Other information reasonably necessary to process an order.

We use this information primarily to provide the services requested by the customer.

3. HOW WE USE YOUR INFORMATION

Laundry Valet may use information we collect to:

• Create and maintain customer accounts;
• Schedule pickups and deliveries;
• Process and manage laundry orders;
• Provide wash, dry, fold, and related laundry services;
• Follow customer laundry-care preferences;
• Calculate order weights and charges;
• Process and authorize payments;
• Communicate with customers regarding their orders;
• Provide pickup, driver, and delivery updates;
• Send receipts and transaction information;
• Respond to customer-service inquiries;
• Resolve order concerns or claims;
• Administer discounts, promotions, and special offers;
• Prevent fraud and misuse of our services;
• Protect our customers, employees, systems, and business;
• Maintain and improve our website and ordering experience;
• Analyze website and business performance;
• Maintain accounting, transaction, and business records;
• Enforce our Terms & Conditions;
• Send marketing communications where permitted; and
• Comply with applicable legal obligations.

We may also use information for another purpose disclosed when the information is collected.

4. ONLINE ORDERING & THIRD-PARTY SERVICE PROVIDERS

Laundry Valet may use third-party technology providers and service providers to operate portions of our business.

These providers may assist with:

• Online ordering;
• Customer accounts;
• Scheduling;
• Payment processing;
• Payment authorization;
• Secure payment-method storage or tokenization;
• Pickup and delivery management;
• Route management;
• Email;
• SMS/text messaging;
• Customer communications;
• Website hosting;
• Analytics;
• Fraud prevention;
• Data storage; and
• Other business functions.

We may provide information to these providers when reasonably necessary for them to perform services for Laundry Valet.

Third-party providers may process information in accordance with their own privacy policies and terms.

5. PAYMENT INFORMATION

Laundry Valet uses third-party technology and payment providers to facilitate electronic payments.

When you provide a debit card, credit card, or other electronic payment method through our ordering system, payment information may be transmitted directly to and/or securely stored or tokenized by the applicable payment provider.

Laundry Valet may receive transaction-related information such as:

• Payment status;
• Transaction amount;
• Transaction date;
• Limited payment-method information;
• Authorization status; and
• Transaction identifiers.

We may use this information to process orders, maintain transaction records, make authorized adjustments or refunds, resolve payment issues, and prevent fraud.

Laundry Valet does not claim to independently store complete payment-card numbers when those details are handled by a third-party payment provider.

6. PAYMENT METHOD AUTHORIZATION & FINAL CHARGES

Because Laundry Valet services may be priced according to actual laundry weight and selected or necessary services, the amount shown when an order is initially scheduled may be an estimate.

As described in our Terms & Conditions, final charges may be determined after an order has been processed.

Final charges may include:

• Actual processed weight;
• Selected service level;
• Add-ons;
• Heavy Soil Treatment;
• Stain Treatment;
• Express Service;
• Service-area charges;
• Nothing to Pick Up Fees;
• Applicable taxes; and
• Other authorized charges disclosed through our website, ordering system, or Terms & Conditions.

When you provide a payment method and place an order, you authorize Laundry Valet and its applicable payment providers to process authorized charges associated with your order.

7. PICKUP & DELIVERY INFORMATION

Laundry Valet may collect and use address, access, and location-related information necessary to perform pickup and delivery services.

Customers may voluntarily provide information such as:

• Street address;
• Apartment or unit number;
• Gate or building-access instructions;
• Preferred pickup location;
• Preferred delivery location;
• Instructions regarding where laundry will be located;
• Delivery notes; and
• Other information necessary to complete a pickup or delivery.

This information may be made available to Laundry Valet employees, authorized contractors, drivers, routing providers, or technology providers when reasonably necessary to provide the requested service.

Customers should avoid including unnecessary sensitive personal information in pickup or delivery instructions.

8. SMS & TEXT MESSAGE COMMUNICATIONS

Laundry Valet uses SMS/text messaging as part of our customer-service and order-management process.

When you provide Laundry Valet with a mobile telephone number in connection with an account, order, pickup, delivery, inquiry, or other service request, we may use that number to communicate with you as reasonably necessary to provide or manage the requested service.

Transactional & Service Messages

Service-related text messages may include:

• Order confirmations;
• Pickup confirmations;
• Pickup reminders;
• Driver arrival notifications;
• Driver or route updates;
• Requests for access or pickup information;
• Delivery notifications;
• Order-status updates;
• Questions regarding laundry-care preferences;
• Questions regarding individual garments;
• Heavy Soil Treatment notifications;
• Stain Treatment communications;
• Processing concerns;
• Payment or billing notifications;
• Failed-payment notifications;
• Changes or delays affecting your order;
• Customer-service responses; and
• Other communications reasonably related to an active or requested Laundry Valet service.

Message frequency will vary according to your orders and interactions with Laundry Valet.

Message and data rates may apply depending on your wireless carrier and service plan.

Providing a telephone number for an order does not by itself mean that you have agreed to receive unrelated promotional text messages where separate consent is required by applicable law.

9. MARKETING & PROMOTIONAL TEXT MESSAGES

Laundry Valet may offer customers the opportunity to separately consent to promotional or marketing text messages.

Marketing text messages may include:

• Discounts;
• Promotional offers;
• First-order or returning-customer offers;
• New services;
• Special events;
• Seasonal promotions;
• Reminders to schedule laundry service; and
• Other Laundry Valet marketing communications.

Where required by applicable law, Laundry Valet will obtain appropriate consent before sending automated or recurring promotional text messages.

Consent to receive marketing text messages is not a condition of purchasing Laundry Valet services.

If you have consented to promotional text messages, you may withdraw that consent using the opt-out instructions provided with those messages, including replying STOP where supported.

We may send a confirmation acknowledging an opt-out request.

Opting out of promotional SMS communications does not necessarily prevent Laundry Valet from sending non-marketing communications reasonably necessary to complete an active transaction, respond to a customer-initiated request, provide requested services, address safety or account issues, or otherwise communicate where permitted by applicable law.

Because federal rules and court interpretations governing automated calls and texts continue to evolve, we recommend maintaining clear records of marketing consent and promptly honoring reasonable revocation requests.

10. SMS SERVICE PROVIDERS

Laundry Valet may use third-party communications platforms to transmit or manage SMS/text messages.

Your mobile number and information necessary to deliver or manage those communications may be provided to those providers when reasonably necessary for them to perform services on our behalf.

Laundry Valet does not sell customer mobile telephone numbers to third parties for their independent marketing purposes.

Wireless carriers are not responsible for delayed or undelivered messages.

Delivery of SMS messages cannot be guaranteed because it may depend on wireless carriers, networks, devices, service availability, and other circumstances outside Laundry Valet's control.

11. EMAIL COMMUNICATIONS

Laundry Valet may use your email address to send service-related communications, including:

• Order confirmations;
• Pickup and delivery information;
• Receipts;
• Payment information;
• Account notifications;
• Service updates; and
• Customer-service correspondence.

We may also send promotional email where permitted by applicable law.

Marketing emails will provide an appropriate method to unsubscribe from future promotional email.

Unsubscribing from promotional emails does not necessarily prevent transactional or service-related emails concerning an active account or order.

Federal CAN-SPAM requirements include providing recipients of commercial marketing email with a clear opt-out method and honoring qualifying opt-out requests within 10 business days.

12. COOKIES & SIMILAR TECHNOLOGIES

Our website and third-party technology providers may use cookies and similar technologies.

Cookies are small files stored on or associated with your device that may allow a website to recognize your browser, remember preferences, maintain sessions, improve functionality, and understand website activity.

Cookies and similar technologies may be used for:

• Essential website functionality;
• Remembering preferences;
• Maintaining account sessions;
• Security;
• Analytics;
• Website-performance measurement;
• Understanding traffic and customer interactions; and
• Advertising or remarketing, if used.

Most browsers provide controls that allow users to limit or disable certain cookies.

Disabling cookies may affect the availability or functionality of portions of the Laundry Valet website or ordering system.

13. ANALYTICS, ADVERTISING & REMARKETING

Laundry Valet may use analytics technologies to understand how visitors interact with our website and how customers discover our services.

Depending on the technology used, analytics providers may receive information such as:

• IP address;
• Browser type;
• Device type;
• Pages viewed;
• Approximate geographic information;
• Referring website;
• Date and time of visits; and
• Interactions with website features.

Laundry Valet may also use advertising or remarketing technology to measure advertising effectiveness or display Laundry Valet advertisements to people who previously interacted with our website.

The particular technology providers used by Laundry Valet may change as our website and marketing systems evolve.

14. HOW WE MAY SHARE INFORMATION

Laundry Valet may share personal information when reasonably necessary to operate our business or provide requested services.

Recipients may include:

• Payment processors;
• Online ordering providers;
• Website and hosting providers;
• Scheduling providers;
• Routing and delivery technology providers;
• Communications and SMS providers;
• Email providers;
• Analytics providers;
• Fraud-prevention providers;
• Professional advisers;
• Insurance providers;
• Contractors performing services for us; and
• Government or law-enforcement authorities when disclosure is legally required or otherwise permitted by law.

We may also disclose information when reasonably necessary to respond to legal process, investigate suspected fraud, enforce our agreements, protect our legal rights, or protect the safety of Laundry Valet, our customers, employees, or others.

15. WE DO NOT SELL PERSONAL INFORMATION

Laundry Valet does not sell customers' personal information for money.

We also do not sell customer telephone numbers or email addresses to unrelated third parties for their independent direct-marketing campaigns.

If our practices materially change, we will update this Privacy Policy as appropriate.

16. DATA SECURITY

Laundry Valet takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no electronic transmission, website, database, network, or storage system can be guaranteed to be completely secure.

Accordingly, although we take reasonable steps to protect customer information, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact Laundry Valet if they reasonably believe their account has been accessed without authorization.

17. DATA RETENTION

Laundry Valet may retain personal information for as long as reasonably necessary to:

• Provide services;
• Maintain customer accounts;
• Process and document transactions;
• Maintain accounting and tax records;
• Respond to customer-service matters;
• Resolve disputes and claims;
• Prevent fraud;
• Enforce our agreements; and
• Satisfy applicable legal or regulatory obligations.

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise disposed of in accordance with our practices and applicable law.

18. ACCESS, CORRECTION & DELETION REQUESTS

Customers may contact Laundry Valet to request correction or updating of certain personal information associated with their account.

Depending on applicable law and the circumstances, customers may also request access to or deletion of certain personal information.

We may take reasonable steps to verify the identity of a person making a privacy request before providing, modifying, or deleting information.

Some information may need to be retained despite a deletion request when reasonably necessary or legally required, including records associated with:

• Completed transactions;
• Payments;
• Taxes and accounting;
• Fraud prevention;
• Disputes;
• Claims;
• Chargebacks;
• Legal obligations; or
• Enforcement of our agreements.

19. CHILDREN'S PRIVACY

Laundry Valet provides household laundry services intended to be arranged by adults.

Our services are not directed to children under 13, and Laundry Valet does not knowingly seek to collect personal information directly from children under 13.

If we learn that we have collected personal information directly from a child under 13 in circumstances where it should not have been collected, we may take reasonable steps to remove the information.

20. THIRD-PARTY WEBSITES & SERVICES

The Laundry Valet website or ordering system may contain links to or integrations with independently operated third-party websites, applications, or services.

Those third parties may have their own privacy policies and terms.

Laundry Valet is not responsible for the privacy, security, accuracy, or content practices of independently operated third-party websites or services.

Customers should review the applicable policies of third parties when appropriate.

21. BUSINESS TRANSFERS

If Crown Standard Cleaning, LLC or the Laundry Valet business undergoes a merger, acquisition, financing, reorganization, sale of assets, transfer of operations, or similar business transaction, information associated with Laundry Valet may be disclosed or transferred as part of that transaction where permitted by applicable law.

A successor receiving personal information would remain subject to applicable legal obligations concerning that information.

22. LEGAL & SAFETY DISCLOSURES

Laundry Valet may preserve or disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to subpoenas, court orders, warrants, or other valid legal process;
• Cooperate with lawful government requests;
• Investigate fraud or suspected unlawful activity;
• Enforce our Terms & Conditions;
• Collect amounts lawfully owed;
• Establish, exercise, or defend legal claims;
• Protect Laundry Valet's rights or property; or
• Protect the safety of customers, employees, contractors, or the public.

23. CHANGES TO THIS PRIVACY POLICY

Laundry Valet may update this Privacy Policy periodically to reflect changes in our services, website, technology providers, business practices, or applicable legal requirements.

When the Privacy Policy is updated, the revised version will be posted on our website and the “Last Updated” date will be changed.

Material changes will apply prospectively to the extent required by applicable law.

24. NEW MEXICO

Laundry Valet is operated in New Mexico by Crown Standard Cleaning, LLC.

This Privacy Policy will be interpreted consistently with applicable federal and New Mexico law.

Nothing in this Privacy Policy is intended to eliminate or restrict consumer rights that cannot legally be waived.

25. CONTACT US

Questions regarding this Privacy Policy, customer information, communications preferences, or Laundry Valet's privacy practices may be submitted through the contact methods provided on the Laundry Valet website.

Laundry Valet
A laundry service operated by Crown Standard Cleaning, LLC
Las Cruces, New Mexico